Terms & Conditions

For the purposes of these Terms & Conditions, the following terms shall have the meanings assigned to them below. These definitions apply whether the terms are used in singular or plural form.

Access to and use of the cuan55 platform is restricted to individuals who satisfy all of the following eligibility criteria simultaneously. Failure to meet any single criterion renders a person ineligible to use the platform.

• You must be at least 21 years of age. cuan55 strictly enforces a minimum age requirement of 21 years for all registered members and does not permit participation by minors under any circumstances.
• You must be accessing the platform from a jurisdiction where online gaming is not explicitly prohibited under applicable local law.
• You must not be acting on behalf of, or funding the account of, any third party.
• You must not have previously been self-excluded or permanently banned from the cuan55 platform or any related platform operated by the same entity.
• You must have full legal capacity to enter into binding contracts under the laws applicable in your jurisdiction.
• You must not be an employee, contractor, director, officer, or immediate family member of a cuan55 employee involved in the development, operation, or management of the platform.

cuan55 reserves the right to request proof of eligibility at any time and to suspend an account pending verification of compliance with these eligibility requirements.

To access the full range of cuan55 services, you must register a personal account. The following terms govern the account registration process and ongoing account obligations.

3.1 One Account Per Person

Each individual is permitted to hold exactly one registered account on cuan55. Creating multiple accounts — whether using the same or different personal details, payment methods, device identifiers, or IP addresses — is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of funds.

3.2 Accurate Information

You are required to provide accurate, current, and complete information during registration, including your full legal name as it appears on your government-issued identity document, date of birth, residential address, and bank account details used for transactions. Providing false or misleading information is a material breach of these terms.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. cuan55 will never ask for your password via email, live chat, or telephone. You must notify cuan55 immediately if you suspect unauthorized access to your account. cuan55 accepts no liability for losses arising from unauthorized account access where the member failed to exercise reasonable security precautions.

3.4 Account Currency

All cuan55 accounts are denominated in Indonesian Rupiah (IDR / Rp). All deposits, balances, bonuses, bets, and withdrawals are processed in IDR. cuan55 does not currently support multi-currency accounts.

cuan55 operates a mandatory Know Your Customer (KYC) verification process for all accounts. KYC verification may be triggered at account registration, upon reaching specified deposit thresholds, prior to processing any withdrawal, or at any time cuan55 deems verification necessary to comply with its security and anti-fraud obligations.

4.1 Required Documents

Members may be required to submit any combination of the following documents:

• Government-issued photo ID: Indonesian National Identity Card (KTP), passport, or driver's license (SIM).
• Proof of address: A utility bill, bank statement, or official government correspondence issued within the last three months, clearly showing your full name and residential address.
• Proof of payment method: A photograph or screenshot of the bank account or e-wallet used for deposits, showing the account holder's name and partial account number.
• Source of funds declaration: In cases where deposits exceed specified thresholds, cuan55 may request documentation demonstrating the legitimate source of the funds deposited.

4.2 Verification Timeline

cuan55 aims to complete standard KYC reviews within 24 to 72 hours of receiving all required documents. During the verification period, withdrawal requests may be placed on hold. Deposits may still be accepted at cuan55's discretion during this period. Members will be notified by email once verification is complete or if additional documentation is required.

cuan55 supports deposits via major Indonesian retail banks and select e-wallet providers. All deposits must originate from a payment method registered in the member's own name. Third-party deposits are strictly prohibited.

5.1 Supported Deposit Methods

• Bank transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon.
• E-wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja, subject to availability at the time of deposit.

5.2 Deposit Limits

The minimum deposit amount is Rp 50,000 per transaction. Maximum deposit limits vary by account tier and payment method. Members with enhanced VIP status may apply to their account manager for elevated deposit limits. cuan55 reserves the right to adjust deposit limits at any time with or without prior notice.

5.3 Processing Times

Bank transfer deposits are typically credited to a member's cuan55 wallet within 60 seconds of confirmed bank receipt during standard processing hours (08:00 – 23:00 WIB). Deposits submitted outside these hours may experience short delays but are generally processed before 09:00 WIB the following day. E-wallet deposits are credited in real time.

5.4 Deposit Responsibility

Members are responsible for ensuring deposit accuracy. cuan55 is not liable for funds lost due to incorrect account numbers or payment reference codes entered by the member. In cases where a deposit is not credited within two hours of the expected processing window, members should contact support at [email protected] with their deposit confirmation and bank receipt.

cuan55 is committed to processing withdrawal requests promptly and reliably. All withdrawals are subject to the following terms and conditions.

6.1 Withdrawal Eligibility

To be eligible to withdraw funds, a member must have: (a) completed KYC verification; (b) satisfied any applicable wagering requirements on bonus funds; (c) deposited and wagered at least once using the nominated withdrawal method; and (d) an account in good standing with no active security flags or investigations.

6.2 Withdrawal Limits

The minimum withdrawal amount is Rp 100,000 per transaction. Maximum daily withdrawal limits apply and vary by account tier. Standard members may withdraw up to Rp 50,000,000 per day. VIP Gold and above may apply for higher daily limits through their dedicated account manager.

6.3 Processing Times

Withdrawal requests submitted between 08:00 and 22:00 WIB on business days are typically processed within 15 to 60 minutes for verified accounts. Requests submitted outside these hours are queued and processed from 08:00 WIB the following day. cuan55 does not guarantee processing times for requests placed during system maintenance windows.

6.4 Withdrawal Method

Withdrawals must be made to a bank account registered in the member's own name. cuan55 does not process withdrawals to third-party accounts under any circumstances. Where a member has deposited via multiple methods, cuan55 may apply a withdrawal routing policy to return funds to the original deposit source first.

6.5 Pending and Declined Withdrawals

cuan55 reserves the right to delay or decline a withdrawal request where: the account has not completed KYC; there is an active security review or fraud investigation; the withdrawal request appears inconsistent with the member's normal gaming and deposit patterns; or required wagering conditions have not been satisfied. Members will be notified of the reason for any delay or decline within 48 hours.

cuan55 offers a range of bonuses and promotional offers to eligible members. All bonuses are subject to the following general terms in addition to any specific terms published alongside each individual promotion.

7.1 Eligibility and Claiming

Bonuses are available to members who have fully completed account registration and, where specified, KYC verification. Each bonus may only be claimed once per member, per household, per device, and per IP address unless the promotion explicitly states otherwise. cuan55 reserves the right to limit bonus eligibility at its sole discretion.

7.2 Wagering Requirements

All bonus funds are subject to a wagering requirement before they may be converted to withdrawable real-money funds. The specific wagering multiplier, eligible game categories, and time limit for each bonus are stated in the individual promotion's terms. As a general guideline, sports betting bonuses carry a wagering requirement of between 5x and 10x, while casino game bonuses typically carry between 20x and 40x. Only wagers placed on eligible products count toward wagering completion.

7.3 Bonus Expiry

Bonus funds that are not wagered within the specified bonus validity period will expire automatically and be removed from the member's account without further notice. Expired bonus funds are non-recoverable. cuan55 does not extend bonus validity periods except in exceptional circumstances at management's discretion.

7.4 Bonus Abuse

cuan55 employs automated and manual systems to detect bonus abuse, including but not limited to: creating multiple accounts to claim the same promotion; placing offsetting bets to reduce risk while fulfilling wagering requirements (known as "bonus baiting" or "hedge betting"); and exploiting promotional errors or system glitches. Where bonus abuse is detected, cuan55 may void the bonus and any winnings derived from it, suspend the account, and recover any funds withdrawn in connection with the abuse.

7.5 Seasonal and Special Promotions

cuan55 runs time-limited promotional events aligned with major sporting calendars (BRI Liga 1 season, EPL matchdays, FIFA World Cup, AFF Cup) and significant Indonesian cultural periods such as Idul Fitri, Ramadhan, and Indonesian Independence Day. These promotions carry their own specific terms and are announced on the platform homepage and via member communications.

The following rules apply to all wagering activity on the cuan55 platform, across all product categories including sports betting, live casino, togel (Indonesia's traditional numbers lottery), and slot games.

8.1 Bet Acceptance

All bets are subject to acceptance by cuan55. A bet is confirmed only when acknowledged by the platform's system and a unique bet reference number is issued. cuan55 reserves the right to refuse, limit, or void any bet at its sole discretion, including where odds were published in error, where the event has already commenced, or where the bet volume on a single outcome is deemed excessive.

8.2 Odds and Lines

Odds are published in the format selected by the member and may change in real time before bet confirmation. The odds applicable to a bet are those confirmed at the time of successful bet placement, not those displayed at the time of initiating the wager. For pre-match markets, voor bola (Asian handicap lines) may be adjusted without notice in response to market movements or team news.

8.3 Void and Cancelled Events

Where a sporting event is cancelled, postponed beyond 24 hours, or officially abandoned before the relevant market outcome can be determined, all bets on that event will be voided and stakes returned to the member's wallet. For mix parlay (accumulator) bets containing a voided selection, the void leg is removed and the remaining legs are settled at the revised odds.

8.4 Game Integrity

cuan55 monitors all gaming activity for signs of match-fixing, collusion, irregular betting patterns, and exploitation of system errors. Where there is reasonable suspicion of any such activity, affected bets may be suspended pending investigation and, where substantiated, will be voided with stakes held. cuan55 cooperates with relevant sporting bodies and authorities in investigating integrity breaches.

The following activities are strictly prohibited on the cuan55 platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities.

• Registering more than one account on the platform under any identity, real or fictitious.
• Using automated bots, scripts, AI tools, or any non-human means to interact with the platform, place bets, or exploit promotions.
• Attempting to manipulate, reverse-engineer, or interfere with the platform's software, odds algorithms, or Random Number Generator systems.
• Using the platform to facilitate money laundering, fraud, or any other financial crime.
• Depositing or withdrawing funds using payment methods not registered in your own name.
• Sharing account credentials or allowing any third party to access or operate your account.
• Exploiting errors in odds, game displays, or promotional configurations ("bug exploiting" or "glitch abuse").
• Placing bets with knowledge of the outcome through insider information or in coordination with event participants.
• Making abusive, threatening, or discriminatory communications to cuan55 staff or other platform users.

All content on the cuan55 platform — including but not limited to the brand name, logo, domain, website design, graphics, user interface elements, written content, game assets licensed from third-party studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft), software, and data compilations — is the exclusive property of cuan55 or its licensors and is protected by applicable intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform for personal, non-commercial gaming purposes only. This license does not extend to: reproducing, distributing, publicly displaying, or creating derivative works from any cuan55 content; using the cuan55 brand or marks in any commercial context; or reverse-engineering any platform component.

To the fullest extent permitted by applicable law, cuan55, its directors, officers, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the platform.

Without limiting the foregoing, cuan55 specifically excludes liability for:

• Loss of profits, revenue, data, goodwill, or anticipated savings.
• Platform downtime, technical errors, or service interruptions caused by factors outside cuan55's reasonable control, including but not limited to internet connectivity failures, third-party server outages, or force majeure events.
• Unauthorized access to a member's account resulting from the member's failure to maintain adequate account security.
• Losses arising from bets placed in error by the member, including incorrect bet amounts, selections, or market types.
• Decisions made by the member based on information, odds, or statistics displayed on the platform that subsequently prove inaccurate.

Where cuan55's liability cannot be fully excluded by law, cuan55's total aggregate liability to any member in respect of any claim shall not exceed the total net deposits made by that member in the 30-day period immediately preceding the event giving rise to the claim.

cuan55 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an account, you acknowledge and consent to the collection and use of your personal data as described in the Privacy Policy.

Your personal data is used for account management, identity verification, transaction processing, fraud prevention, regulatory compliance, and where you have opted in, promotional communications. cuan55 does not sell personal data to unaffiliated third parties. Data is retained for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law.

cuan55 is firmly committed to promoting responsible gaming and protecting vulnerable players. We provide a suite of player protection tools available to all registered members, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options.

Members who believe they may have a gambling problem are strongly encouraged to use these tools and to seek independent support. More detailed guidance on responsible gaming practices, self-assessment tools, and how to activate player protection features is available on our dedicated Responsible Gaming page.

cuan55 reserves the right to suspend, restrict, or permanently close any member account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the specified timeframe.
• Providing false, inaccurate, or misleading information during registration or KYC.
• Engaging in any prohibited activity as defined in Section 9.
• Account inactivity exceeding 12 consecutive months.
• Receipt of a self-exclusion request from the member.
• A finding that the member is ineligible to use the platform under Section 2.

Upon account closure, any verified real-money balance (excluding bonus funds that have not met wagering requirements) will be returned to the member's nominated bank account within 14 business days, subject to completed KYC and the absence of any active investigation into the account.

Members who wish to voluntarily close their account may do so by contacting support at [email protected]. cuan55 will confirm account closure within 2 business days of receiving a verified closure request.

cuan55 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered members via email and/or a prominent notice on the platform homepage at least 7 days before the changes take effect, except where immediate amendment is required to address urgent legal, security, or regulatory obligations.

The "Last Updated" date at the top of this page reflects the date on which the most recent version came into effect. Continued use of the cuan55 platform following the effective date of any amendment constitutes the member's acceptance of the revised terms. If you do not agree with any amendment, you must stop using the platform and may request account closure as described in Section 14.

These Terms & Conditions and any dispute arising from or in connection with them shall be governed by and construed in accordance with applicable international gaming regulations and the internal policies of cuan55's licensing jurisdiction. Nothing in this clause limits any statutory rights you may have under applicable consumer protection law.

In the event of a dispute between a member and cuan55, the member should first contact our customer support team at [email protected] to seek resolution through our internal dispute process. cuan55 aims to acknowledge all formal disputes within 48 hours and to provide a substantive response within 10 business days.

Where an internal resolution cannot be reached, cuan55 may, at its discretion, agree to refer the dispute to an independent alternative dispute resolution (ADR) body. The outcome of any ADR process may be binding on both parties subject to the terms of the ADR body's rules and both parties' agreement to participate.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or if you wish to exercise any rights described herein, please contact the cuan55 support team using the details below.

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays.
• Languages: English and Indonesian (Bahasa Indonesia).
• Response Time: General inquiries within 4 hours; formal complaints within 48 hours (during WIB business days).